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Service Coordinator

13 December 2022

Are you looking for an exciting new challenge - one where you can really make a difference? Are you passionate about technology and want to share your expertise internationally? Then discover Swisslog! As part of our #Fieldservice support team with a strong team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We are offering a talented person the opportunity to join our amazing team and reach their full potential - could it be you?

We are seeking a dedicated candidate to step into the role of Service Coordinator located in our Nordic Headquarters in Partille. As a Service Coordinator you will ensure availability at our Swisslog Nordic customers through preventive and reactive workforce planning. You will be the interface between our Field Service Engineers and our Field Service Managers. The key responsibility of this position is to ensure efficient personnel deployment, and resource planning, aiming for smooth internal operations and high customer satisfaction.

Short Facts

  • Partille
    Partille, Sweden
  • Customer Service
    Customer Service
  • Permanent Position
    Permanent Position

Make an impact

  • You ensure that all Service Agreements are managed effectively and planned according to customer expectations and specific terms.
  • You will consistently work towards high customer satisfaction, through your behavior, results and mindset. You prioritize tasks from a customer perspective and business condition.
  • You will also be responsible for administrative tasks such as documentation, such as reports, checklists, maintenance reports and invoice verifications.
  • You will aim to reach the departments goals in terms of performance, deadlines, costs and results through constructive cooperation and clear communication.
  • In this position you will have contact with many stakeholders, supporting them in the area of planning and coordination for the realization phase of projects.
  • You will be involved in people management activities, such as resource planning, coordination and performance management.

Bring to the team

  • Strong knowledge of MS office applications.
  • Fluent language skills in written and oral in Swedish and English.
  • Knowledge of CMMS (computerized maintenance management system).
  • We would consider it desirable if you have been working with intralogistics systems, knowledge of Sales Force (CMMS) and if you have experience of certificate in Safety & Health regulations.
  • Experience from working with Service Customers.
  • Commercial or technical (electrical/ mechanical) basic training, can be an advantage.
We believe that you take initiative, work proactively and have a strong sense of responsibility. We also believe that you enjoy team management and working closely with customers, always working to ensure customer satisfaction, lasting customer relationships and high level of customer service provided.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Great Team Spirit
Modern Work Environment
Global Opportunities

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

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