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Software Support Manager

30 November 2021


Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and keen to share your expertise internationally? Step forward and discover Swisslog! Working as part of our #SoftwareSupportTeam with a great team spirit, you will use the power of technology to shape the future of intralogistics for forward-thinking customers. We’re offering a talented individual the opportunity to join our incredible team and get the most out of their potential – could it be you?

Short Facts

  • Home Office
    Home Office, Australia
  • Management
    Management
  • Regular/ Permanent/ Full-time
    Regular/ Permanent/ Full-time

Make an impact

  • Manage and motivate effective software support team in terms of required resources, experience level of resources and performance management.
  • Ability to deal with unexpected arising issues.
  • Allocate application, 3rd party and database related tasks as evenly as possible across the team.
  • Prepare business plans for the cost center including budgeting, forecasting, resource and training planning based on the yearly agreed goals for the Cost Centre as defined by the Managing Director and the Business Unit Manager – Customer Service.
  • Assure targeted revenues, expense and profit margins are reached.
  • Via consistent, high quality support, foster customer trust and build basis for supplemental and incremental service sales.
  • Maintain close network with other internal departments (e.g. Sales & Consulting, Project Realization) as well as partners.
  • Ensure that team is properly informed regarding ongoing customer issues being addressed.

Bring to the team

  • Strong experience within engineering and/or project management with emphasis on software and IT projects or support.
  • Demonstrated software support & helpdesk management skills.
  • Demonstrated experience leading a team, people management experience.
  • Degree qualification in engineering and or computer science and marketing.
  • Fluent (written, oral) in English language.
  • Effective communication, listening and targeted question posing skills. 
  • Experience with automated material handling software.
  • Exposure to the logistics industry. 

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection, but we do expect Collaboration, Commitment, Clarity, and Competence (our Core Values) from all our colleagues. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we develop the leaders that will shape ours.

Learn & Grow
Flexible Working Options
Wellbeing Initiatives
Modern Work Environment
Latest Technology

About Swisslog

Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life!

Ready to start your Journey?

We are looking forward to hearing from you:

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