System Operations

Technical Operations Support

Swisslog offers different service levels for technical operations support.

Start-up support: The commissioning of an automated logistics installation is a demanding phase. All of the activities are precisely coordinated with each other and require the highest levels of discipline from all of the involved parties. Installation specialists from Swisslog ensure a continuous and smooth transition from realization to commissioning and support the regulated ramping up of the installation to the required performance level.

System operations: Swisslog assumes complete systems responsibility and takes over the technical operation of the installation. Experienced and motivated employees know the business process of the customer and master the handling of the installed technologies on site. They ensure a high level of availability and reliability for the logistics system over the years.

Customer Benefits

• Demonstrated systems availability
• Well-coordinated and experienced team on site
• Secure installation knowledge
• Transparent operating costs that can be calculated
• Permanent technical monitoring availability
• Ongoing installation improvements
• Concentration on the core business by relieving management (recruiting, training and administration)

Start-up Support

• Development of operations and management competences
• Establishing development and procedures organization
• Creating awareness for handling and adjusting an automated installation
• Implementation of the operations and maintenance concept
• Clear definitions of interfaces and responsibilities among all involved partners (division of labor)
• Working on strategies, concepts and instructions

System Operations – Technical Direction

• Assuming systems responsibility
• Planning and monitoring work
• Coordinating external contract companies
• Personnel management and team coordination
• Spare-parts management
• Documentation of the installation operation and reporting
• Quality assurance and escalation management
• Continual improvement process

System Operations – Technical Service

• Monitoring material flow
• Remedying problems with the technical installation
• Preventive maintenance, inspection and UVV testing
• Upkeep work and repairs
• Coordination of the building’s technical equipment
• Analysis and recording of installation breakdowns
• Cleaning work on the installation
• Technical support of the operations staff