Prevention Is Better Than Cure

To ensure the long-term availability of logistics installations, we support our customers 365 days a year. Together with the customer, we work out a service strategy in advance that encompasses the following measures:

• Preventive maintenance
• Software upgrades
• Continual systems monitoring
• Spare-parts management
• Transfer of expertise and training

Preventative Maintenance

• Prepare special maintenance plan specifically designed for the installation
• Maintenance and inspection according to the checklists prepared for the installation
• Coordination of the subsuppliers according to the agreed maintenance schedule
• Regular discussion of the checklists and maintenance reports

Software Upgrades

• Upgrades of operating systems and databases
• Expansion and adaptation of the guidance system software
• Migrations to new hardware

Continual Systems Monitoring

• Visualization of the operational conditions at the server system, operating system, database and network levels
• Monitoring the defined areas using Swisslog Monitoring Guidance Status
• Razing an alarm in critical circumstances with respect to exceeding defined threshold numbers
• Remote intervention through the Swisslog supporter in order to take preventive measures

Spare-Parts Management

• Definition and procurement of the startup package
• Availability statements and 24-hour delivery service
• Repairs of critical components
• Administration of customer and consignment warehouses

Transfer of Expertise and Training

• Training of operation staff during realization and commission
• Training and ongoing education of the professional staff
• Customer seminars on logistics management and technical levels