Service and Support Consulting

Swisslog regards customer support as a core competence and continually develops this service together with its customers. Besides technical competence, we consistently focus on professional account management. Swisslog prepares a service concept, which is adapted at regular intervals to the altered conditions, for every supported logistics installation.

• Account Management
• Operation & Service Assessment
• Service Level Agreement (SLA)

Technical Operations Support

Integrated systems require integrated service packages, which take into consideration the changes in customer requirements, future logistics trends, and technological developments.

• Operations support in the critical start-up phase
• Development and maintenance of necessary systems competence
• Technical operations direction with overall systems responsibility (system operation)

24/7 Emergency Support

Swisslog guarantees minimum downtimes through continual monitoring, constant readiness and guaranteed response times.

• Localizing and remedying software errors in the area of warehouse management and control
• Working on site within the agreed response times
• Working out and introducing emergency plans for unplanned system shutdowns or accidents

Preventive Measures

With its proactive support, Swisslog takes precautions against technical problems and system breakdowns while implementing suitable solutions to maintain systems performance.

• Maintenance of the logistics installation including wear and spare parts management
• Inspection of technical and safety equipment including training and documentation
• Stocktaking and situation analysis for medium-term installation optimization

Modernization and Upgrading

The timely recognition and planning of economically meaningful modernization measures extends the life cycle of the installation at a high performance level.

• Modernization assessment at the subsystem, guidance system, material flow and process levels
• Working out concepts and planning the execution while taking ongoing operations into consideration
• Project management and realization including commissioning and training