Customer Support Services and Resources

Customer Support Portal and Online Store

The Customer Support Portal and Online store provides North American pneumatic tube system and automated drug management system customers with the ability to order spare parts and accessories, track service history, download product documentation and register for training classes.

Swisslog’s North American customers can begin by entering the Customer Support Portal here and clicking “register here.” You will receive a confirmation email with your user name and password within 48 hours.

Please let us know how we can improve your online experience by clicking on the feedback link at the bottom of our portal web pages.

• North America Customer Training Programs
• Ordering Parts (North America only)
  Swisslog's North American customers can login to the Customer Support Portal to order parts/supplies.
• Customer Support Bulletins
  Customer Support Bulletins offer detailed information and part numbers for your pneumatic tube system carriers, packaging supplies, secondary containment bags and more.
• Customer Training Programs
  Comprehensive customer training programs are available at our Denver facility or on-site at your facility.
• Support Services Programs
  Looking for a maintenance plan? Our Support Services Programs offer your pneumatic tube system protection with inspections, preventive maintenance, service calls, training sessions, discounts on parts and more!

To speak with a Technical Support or Customer Support representative directly, please contact us at:

Customer Support Contact:
Phone: (800) 396-9666
Ext. 2 - Tech Support
Ext. 3 - Customer Support
Ext. 3 - Parts Orders
Ext. 4 - Training Class Info

Fax: (303) 373-7871
Email: orderentry@swisslog.com

Require Assistance or More Information?

Complete and Submit a Swisslog Inquiry Form.