RETURNS: THE DARK SIDE OF E-COMMERCE
Return handling costs are a global issue. Even where labor is cheap, returns can mean double logistics costs (shipping and reverse logistics), no turnover and disappointed customers.
Find out how efficient returns solutions can enable a smooth experience for consumers, accelerated availability of returned goods, lower intralogistics personnel costs and higher storage density.
Authors: James Sharples – Swisslog UK Managing Director, David Jefferys – Swisslog Global Market Leader for E-Commerce and Retail, Bernd Kratz – Managing Director of EMA GmbH
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