Have Confidence in Your Warehouse Investments

Ensure Warehouse Reliability Around the Clock

Tailored services for a productive facility

Customized Services for Peace of Mind

Swisslog gives its customers complete confidence by ensuring they receive the right solutions and the best services. Our number-one priority is ensuring each customer achieves maximum productivity and minimum downtime.


With extensive experience across a range of industries, Swisslog’s team expertly handles customers’ service needs from project planning to commissioning and completion. As a trusted and committed partner, we provide peace of mind and confidence in your facility investment.

Throughout the whole project lifecycle, Swisslog provides the planning, support, and maintenance that customers need for success. The focus of our services is to increase productivity while protecting each investment. Our teams are organized to deliver maximum levels of support – when and where it’s required. We also offer individual services depending on customer needs. No matter what the business needs, our services are modular and scalable to create the right customized package.



Preventive Maintenance

Swisslog's comprehensive maintenance services maximize warehouse reliability and productivity, so that you can be confident in your facility’s logistics now and in the future.

By analyzing logistics processes – and the facility as a whole – we can identify operational improvements to keep your facility running reliably. Our team updates software licenses, changes hardware and performs mechanical and control maintenance.

Preventive Maintenance

24/7 Support

Unfortunately, some problems are unpreventable. In the case of an emergency, our 24x7 support team is ready to help right away. Regardless of whether it is day or night, our rapid response teams provide expert support for software and control systems, as well as mechanical and electrical processes. Our prompt response times ensure you will be able to get back up and running as quickly as possible. >>

Reactive Support 24/7

System Optimization

Our proactive assessment service and support help you keep your installations up-to-date technically so you can stay ahead of the competition. Through regular system checks and continued improvements, we help you reduce costs and optimize your material handling processes. >>

System Optimization

Spare Parts

A key part of Swisslog’s customer promise is specifying, sourcing and holding spare parts. In doing so, our customers can be confident that all of our parts will be available on short notice. >>

Spare Parts

Training

Swisslog offers comprehensive operator and safety training programs to help customers get the most out of their warehouse automation systems. Through proper training, your employees can improve the long-term performance of your system, quickly resolve errors and prevent downtime. >>

Trainings

Expansion & Modernization

Swisslog’s warehouse expansion and modernization offerings provide customers with comprehensive project support, from consulting and design to civil engineering and building works. The absolute benefit for our customers is that we can upgrade during operation, so customers can proceed with their daily business.

Extension & Modernization

To fulfill our high quality and security standards, we built a highly automated plant in which we require very high levels of availability. With Swisslog as our strategic logistics partner, we can concentrate on our core business of packaging and distributing our high value products.

Herbert Löchler, Roche

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