The support you need to prevent downtime

Ensure Maximum Uptime with 24x7 Support

Help that is flexible, reliable and always available

24x7 Support: Keep Your Warehouse Running Smoothly

In case of emergency, Swisslog’s expert help desk teams deliver prompt and efficient levels of support around the clock so you can have confidence in your warehouse and logistics solutions.


Unfortunately, emergencies and errors happen. When they do, you can count on Swisslog’s 24x7 support to provide rapid response and resolution to help you return to efficient operation.

Supplement your onsite team with the vital insight and knowledge of our experts. Our specialists are available 24x7 to support your warehouse management and control software and hardware wherever you are. Telephone technical support, remote access and skilled programmers will ensure your system meets your operational needs.
  • Guaranteed response times
  • A knowledge base to help you quickly find solutions
  • Continuous improvement of installations through applied problem management
  • Proactive intervention thanks to comprehensive application monitoring
  • On-going training of our employees ensures high level of expertise
  • Periodic checks of deployed software components to ensure they are up-to-date
  • Customized upgrade management for outdated components
  • Enhancements or upgrades that can be implemented at any time

Help Desk

Our service desk provides answers to technical questions and assistance when malfunctions occur. Thanks to many years of experience, our support team can correctly identify malfunctions from the start and assign them to the correct department. Backed by an ITIL-certified tool, this rapid-response process provides efficient support in case of malfunctions.

Occupied 24x7, our service desk rapidly delivers the following support, so you can keep your facility operating at peak conditions: 

  • Triage to ensure you are assigned to the right expert
  • Remote monitoring and coordination
  • Customer communication regarding solution progress
  • Escalation management
  • Documentation of malfunctions
  • Safeguarding of preparedness and resource planning

Help Desk

System Operation Team

In case of emergency, the system operations team is at your side to quickly provide resolve the problem. Our support team comprises experts in operating systems, databases, networks and specialized applications. They know your facility and are ready to response immediately. After the problem is fixed, you will receive a detailed report and suggestions for preventing future problems. >>

System Operation Team

Remote Monitoring

Swisslog offers remote monitoring and maintenance for your IT system over a secure and stable VPN. When a possible issue arises, an alarm is triggered and our 24x7 support team responds immediately – preventing errors that could lead to unscheduled downtime. >>

Remote Monitoring