Ensure your automation systems always work

Count on Swisslog for reliable service and support

System Support Services

Quality of service is one of the ways Swisslog supports an excellent experience in hospitals today. In addition to providing first-class customer service by phone, Swisslog North America also provides an extensive network of field service personnel to maintain and support our automation solutions – from preventive maintenance agreements to service and support agreements. With three customized tiers, we provide the right level of support depending on your facility’s needs.


For pneumatic tube systems, Swisslog provides comprehensive support from hospital project inception to completion so you can be confident in your investment.

The services we offer include:

  • Always-available certified Swisslog spare parts
  • 24x7 IT support
  • Scheduled, on-demand and preventive system maintenance
  • System modernization
  • Competitive system conversions
  • System expansions
  • System design analysis
  • Training

“With system reliability as our foundation, we can deliver services our customers need – before they know they need them – giving caregivers the ability to improve how they deliver patient care.”  

Stephan Sonderegger, President, Swisslog Healthcare Solutions North America

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