Swisslog Blog

Read and share your thoughts! The Swisslog blog provides expertise, news, insights and opinions on the E-Commerce, Pharmaceutical, F&B industry and Customer Service.


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Dec 14 17

The Past, Present & Future of Good Service

James Sharples, 17. Dec 2014

Viewing a customer’s business from every angle - a 360 degree service – can provide real insight into operational needs, says Swisslog UK MD, James Sharples.

Dec 14 5

Gone In A Flash

Daniel Martin, 05. Dec 2014

A form of extreme discounting, flash sales originated in France and are now spreading around the world. The phenomenon tells us a lot about what brands do to manage their stock, whilst keeping their brand value high and maximise income.

Nov 14 20

Ready, Steady, Click!

Malte Polzin, 20. Nov 2014

Have you ever tried to purchase a product online only to find it trickier than you expected? Why do they do that? Strategic consultant, Malte Polzin, believes he knows why...

Nov 14 12

‘Tis (nearly) the season to be jolly!

Brian Whale, 12. Nov 2014

Logistics challenges during Christmas time

Every year, the jam-packed offerings of online stores are tempting more and more people to do their Christmas shopping from the comfort of their home instead of on the crowded high street. For online retailers, the run-up to Christmas usually delivers the highest sales of the year. However, only those companies who prepare early and respond rapidly can take advantage of seasonal trends, says Brian Whale.

Oct 14 8

More than milk

Bill Leber, 08. Oct 2014

'RT' if you find it impossible to go out for milk and only come back with milk. - @sainsburys

Sep 14 15

Back To The Future

Brian Whale, 15. Sep 2014

Most of us are now completely comfortable with the idea of home delivery. Our demands and expectations and are even pushing order to delivery times to be yet shorter, but is this a new phenomenon? Brian Whale, Senior Logistics Consultant, at Swisslog (UK) remembers the days when a home delivery looked very different to today’s complex fulfilment services.

Sep 14 1

Around And Round The Merry Go Round

Jens Nikolai, 01. Sep 2014

Swisslog Australia's Consultant, Jens Nikolai, discusses the perennial issue of Returns Logistics. Just when you think you have the multi-channel order intake, picking and delivery operation under control, things start coming back…

Jul 14 30

A Sign of Things to Come?

Michael Hattrick, 30. Jul 2014

The latest marketing tactics, capturing our attention when we are on the move, may reveal a little more about the future of retail. An award-winning campaign sees the convergence of innovative media and e-shopper marketing, in the process, solving a real business problem for a retail client.

Jun 14 25

The Future of Retail?

Kyun Wi, 25. Jun 2014

Imagine a world where Suzie finds virtual shoes she likes on her friend’s social networking page. She buys the same shoes for her profile and decides she would like them for real. During a break at work, she visits a store, tries on the shoes, buys them and gets them delivered to her home. This is just one of many scenarios for the year 2020.

May 14 2

Shopping in Pyjamas

Jens Nikolai, 02. May 2014

Imagine: Going down to the kitchen in the morning, grabbing a coffee, putting on your 3D goggles and diving into the virtual world of shopping centers via fingertip and voice recognition. 10 minutes later, the grocery shopping is done and will be delivered later that day.

Apr 14 12

Fields of Innovation & Expertise

Walter Bouwman, 12. Apr 2014

How could a mere human change the world so that they’re able to, say, write these words on a touchscreen device, connected to nothing more than a pair of headphones and miles from the nearest desk?

Mar 14 6

A Frozen Renaissance

Andrew Blair, 06. Mar 2014

For something that’s been on UK shelves since the 1950s, frozen food has been through something of a renaissance recently. Lately, there’s growing recognition of the fact that frozen food can be just as nutritious, if not more so, than fresh.