Remote System Monitoring

Remote system monitoring

Designed to maximize PTS uptime, reduce costs and allow hospital personnel to focus on other activities, leading to increased patient satisfaction

Peace of mind

Swisslog is the only pneumatic tube system provider with 60 years of healthcare experience

Minimize impact on support personnel

Swisslog technicians provide immediate response and resolution to alarms, returning systems to normal operations, often without involving facility support personnel

Remote System Monitoring for TransLogic® PTS

Swisslog Healthcare Solutions developed the industry’s first remote monitoring and technical support center for 24/7/365 management of TransLogic® Pneumatic Tube Systems (PTS).* Swisslog North America staffs a Network Operations Center (NOC) in Denver, Colorado as part of the its advanced customer service capability. Through the NOC, Swisslog provides real-time technical support for its North American PTS customers to ensure maximum system uptime.


Remote System Monitoring (RSM) integrates with the Nexus™ PTS Software for direct system activity monitoring and proactive tube system  "health“ checkups. RSM monitors system activities, including send and receive functionalities as well as the operational infrastructure, reporting back real-time information to the NOC. Swisslog NOC technicians use remote monitoring to resolve alarms and return systems to normal operations for a percentage of events, providing immediate notification to first responders where onsite interaction is required.

*Available for current TransLogic PTS  software